Refund Policy
We want you (and your little artist!) to love your Muddi kit. If something isn’t right — whether it’s damaged, an item is missing, or just not what you expected — we’ll make it right. No questions asked.
Just send us a message with your order number and a quick note about the issue. We’ll either send a replacement or issue a full refund — whichever you prefer.
Simple as that. Your happiness is our priority
Late or missing refunds
If you believe that a refund is missing or has not been processed within the stated time frame, please contact us immediately. We will investigate the matter promptly and take the necessary steps to ensure that any missing or late refunds are processed as soon as possible.